$200 “Spend A Night On Us” Rebate Check from Hilton Grand Vacations

Back In November, I participated in a Hilton Grand Vacations timeshare presentation in Las Vegas at The Hilton Elara (Part 1 and Part 2).  As part of my “reward” for going to the timeshare presentation, I was awarded a $200 “Spend A Night On Us” gift certificate for any US-based Hilton Hotel.  Here is how the rebate process works…

The certificate is only valid for 6 months from the date of your timeshare presentation, so you gotta act fast.  Instead of bringing the certificate to a Hilton Hotel and presenting it to the front desk, they make you pay for the entire stay and submit a rebate form (see below) and wait 6-8 weeks for the rebate check to arrive.

$200 Hilton Credit

Fast forward to mid January, I spent one night at the lovely Hilton SFO Bayfront Hotel (hotel and lounge review here).

Hilton SFO

During checkout, I used my Citi® Hilton HHonors Reserve Card to pay for the stay.  When I got back home from my trip, I submitted a copy of my Hilton Portfolio along with the complete rebate form (above) to the Hilton Grand Vacations department.

Hilton SFO Bill

I checked out of the hotel on 1/18/14 and submitted the rebate shortly after 2/3/14.  It was until 3/17/14 that I received the rebate check.  Along the way, you can check the status of your rebate online.

Hilton Free Night

About a week ago, I received an email that said my rebate check had been approved.  Looking at the rebate amount, I see that I only received $139, instead of the $156.43 I originally paid for the stay.  It appears that you will only be compensated for the price of the hotel room, not any applicable city or state taxes.  Bummer.

Hilton Free Night Approved

Just yesterday I received my official rebate check from Hilton Grand Vacations.

Hilton Rebate Check

If you are interested in going to a Hilton Grand Vacations time share presentations, all you have to do is call Hilton regarding your Hilton HHonors account.  It can be about anything.  Toward the end of the call, they will ask you if you would like to hear about an “exciting offer exclusively for Hilton HHonors members”.  You say yes.  They transfer you to the time share department.  You answer a few questions.  They ask you if you would like to visit Las Vegas, Orlando, or New York City.  You chose whichever city you want to visit.  They have 3 day / 2 night stay and 4 day / 3 night stay packages.  Unfortunately, you have to prepay for your stay package.  They give you a great nightly rate, plus they offer a ton of freebies.  I received the $200 “Stay A Night On Us” certificate, 15,000 Hilton HHonors Points, and 2 free dinner and show tickets for a show in Vegas (which I haven’t had a chance to use yet…).  Orlando and New York may have other freebies.

If you have any questions, I recommend reading Part 1 and Part 2, otherwise, please leave a comment below.  Have a great night!

123 thoughts on “$200 “Spend A Night On Us” Rebate Check from Hilton Grand Vacations

    1. Grant

      It only took 2 hours and was very interesting. The perks plus the discount room rate made it a good deal. I’m not sure how many 24 year olds have timeshares so they knew it was unlikely that I would buy. I haven’t been to timeshares in Mexico or other countries, but it seemed very orderly and not a huge waste of time. I would do it again if they gave me the perks again.

      Reply
      1. machelle

        I participated in a presentation held in Vegas last September and used the certificate I received for a double tree stay in Nashville. I am waiting for my “spend the night on us” refund. What’s interesting is, I can neither look up the status on line ,nor when I call the number can the rep find me. I was told to re submit the form. I also only have a customer number which according the rep means nothing. I am Hilton Honors not sure why this is being so hard?

        Reply
        1. Grant Post author

          Uh oh, that doesn’t sound too promising. Keep an eye on the rebate, but you may need to resubmit the rebate if don’t hear back in 1-2 months. This process is really annoying.

          Reply
          1. Grant Post author

            Was this from attending a Hilton timeshare presentation? Is it a 16 digit Visa or MasterCard gift card?

    2. John

      I would never going to the Parc Soleil by Hilton Grand Vacations Timeshare (TS) in Orlando. After I say no to the TS salesperson (his name is Johnny – bald guy). He started bad altitude with me. Very unprofessional, he called me name and making fun at me. Hilton is a good brand, can’t believe they hire this guy.

      Reply
        1. Jay

          I had mine on 4/10/2017 at the Hilton Grand Vacation Las Vegas.
          The presentation was actually attempting. If I have a little extra money I would have been signed up.
          The sales person was treating us in a professional manner so we were enjoying those 2 hours.
          Tip. once you went thru the first sales person, they are going to bring another person for you to buy travel brochure, about $1700 for 10 plus nights at anywhere Hilton property. However, we turned down it as well. 2nd sales person was a bit upset but oh well.
          3 night free stay plus $200 certificate.
          I recommend if you are free bee person.

          Reply
          1. Grant Post author

            Good to hear that you had a positive timeshare presentation experience. Enjoy using your free night certificate.

      1. HX

        I went to the same place, and told them I am not interested in buying upfront. But the sales guy kept going through their textbook tactics and waste both our time. At the end, the “manager” came and pretended he understood we are not buying, and gave me the instruction of getting the perks. But he still tried to sell me a “trial” membership for less cost, and dragged me for another half hour. This Orlando place should be avoided, unless you have lot of time to waste.

        Reply
    3. Ann Chapa

      I would/will NEVER do this again. Totally misleading program from start to finish. Paid a discounted rate for a timeshare stay – we ended up staying in a Doubletree resort on the ocean that was still being updated from its previous life. Very disappointed. Then we drove to the truly Grand Vacation location for the presentation. Two things happened unexpectedly. 1) the news that the amount we’d paid for our mini-vacation was not being refunded immediately but that we had to buy yet another night and submit a form for a refund meant we were only going to be refunded for buying another night, and we were simply out the cash for our mini-vacation at the less than stellar location we had received. 2) Had I not noticed that the VISA refund application was ONLY for a stay at a Hilton, I would have thought it could be for any Hilton property as I had been led to believe previously. That’s only true if you know what property you want and ask for it right then. Since I knew I would use it at Hilton Garden Inn for a specific future stay within the 6 month period, I stopped the salesman and asked why the application was only for a HIlton hotel. Because it was already printed, I had to go to the Grand Vacations desk and request another certificate which they graciously did. I booked my Hilton Garden stay and submitted the application right after the stay at the end of December. Today, almost exactly 8 weeks later, on Feb. 28, I received a VISA debit card for $169 which was the base rate for one night. I paid $191 for the night. So it cost me $22 to stay that night, but it’s wrong to make people think their mini-vacation will be reimbursed. I would NEVER buy a timeshare from this company. I own with Marriott, have attended many presentations, received VISA cards on the spot for restaurants, a cruise certificate twice, and never been deceived like this. However, my experience was so obnoxious that I won’t even go to the Marriott timeshare presentations anymore. We’ve had a timeshare for 15 years and used it every year, but this sort of treatment gives all a bad name.

      Reply
      1. Grant Post author

        I’m really sorry for your experience with the Hilton timeshare vacation package. You can believe about 10% of what the salespeople tell you, but I’m glad you have enjoyed your Marriott timeshare. My parents have a Marriott timeshare and get great value out of it each year.

        Reply
    4. Joyce Matysek

      Hi i attended a presentation while visiting on vacation in Fort Myers, Florida. At that time i was given a $200 rebate to stay at my next hotel visit with you. I planned and stayed within 6 months after my presentation. However, I received an email that i was denied the $200 rebate because it was not within 6 months of issuance date. This is not true. i have all the information but nowhere can i find where to argue this case. Please respond.
      Thank you.

      Reply
    1. Cindy Leigh Johnson

      you don’t need to be a couple, i was able to bring a couple friends and only i had to go to the presentation, i recommend not eating at pampas because the steak was not the buffet deal and we could barely chew it because it was so over done, we had an amazing suite with 5 tvs, including one thats a projector screen, a hot tub, and a full kitchen, just make sure if you are promised elara, that your confirmation is for there, they lied to me and i had to get it changed, its a great location connected to the miracle mile shops

      Reply
    2. Sue

      I am single and taking my son. They are fine with that. Only I have to attend the timeshare presentation. If you are married, they say they want both spouses at the timeshare presentation.

      Reply
    1. Cindy Leigh Johnson

      it was very low pressure and as long as you stay until the end of the presentation then you are fine, i loved being in a giant suite for only $317, plus my $200 future night stay and i would do this again, we had a apartment

      Reply
        1. A

          I’ve seen so many poor reviews about them either being pushy or charging people’s credit cards for things they didn’t do. This is the only time I’ve ever seen positive reviews. It makes me very nervous about it.

          Reply
          1. Grant Post author

            Timeshare presentations are not intimidating. Just be prepared to say no when they start talking about money. Just remember, if timeshares were such a great deal, they wouldn’t need pushy salespeople to sell them :)

  1. Amanda H.

    I am trying to follow up on our rebate from this presentation (also in November but it was Near Legoland in CA). We submitted the form and receipt (from a later Hilton stay), made sure to follow all guidelines & fine print to a “t” but still have seen nothing in the mail. We’re getting ready to move and don’t want it lost in the mail forwarding process! My questions is: What is the website you used to track your rebate status? There seem to be several sites claiming to be “Hilton Grand Vacations” but they are clearly sister-sites, scam sites, etc. I went to hiltongrandvacations.com but saw nowhere to track rebates. I hope you don’t mind helping me! Your site is very cool and I’m glad I found it through this search!

    Reply
    1. Grant

      I believe it took around 8-10 weeks after submitting the rebate to get a check from Hilton. I think they sent me an email with a link to track my rebate status. I will check at home and see if I can find that link.

      This is the contact info I have:
      Omar Ennadiri
      Guest Experience Specialist
      Hilton Grand Vacations
      1800 Metrocenter Blvd, Orlando, FL 32835
      Phone: 1-877-246-2427 Ext: 2032

      Reply
  2. Amanda H.

    Um…nevermind about my question! I found the answer in your image. My photocopy is such bad quality, and with the tiny print, I couldn’t make it out. I just clicked on yours and zoooooomed in!!! Thanks so much, and happy travels. :)

    Reply
  3. Jim Carlisle

    Why does it take so long. Submitted mine May 17th, I received an email June 3rd. saying it was being processed. Surely they can speed it up a bit.

    Reply
  4. Kaylee

    how long did it take after you sent the rebate and invoice off to receive the email confirmation that they received it?

    Reply
    1. Grant

      I don’t remember the exact time table, but it took around 8 weeks from the day I stayed there until I received the check. You can call them and they should provide with more details and a link to track your rebate.

      Reply
  5. Maggie

    Hey there!
    I also recently completed a timeshare presentation with HGVC and received the $200 spend a night on us certificate. I know any promotional Hilton stays don’t earn you points/status credit (ie. no points for the discounted 3-night HGV timeshare presentation promo).
    So, a question for you, for your stay at the San Francisco Airport hotel, did you receive Hilton HHonors points/stay credit/night credit (towards status) even though you were getting reimbursed?
    I’m 4 nights away from Gold status and don’t want to use the certificate if the night won’t count towards this years status!

    Thanks so much in advance!

    Reply
    1. Grant

      Good evening Maggie, essentially the stay credit is like a work reimbursement. You pay for the stay using your credit card (preferably a Hilton credit card) and earn any Hilton points, elite nights/stays credit, etc. You then submit your total folio bill to HGVC and they will send you a check for your final amount, up to $200. The reimbursement does not affect any Hilton elite status you may have.

      P.S. An easy way to get Hilton Gold is to apply for a Citi® Hilton HHonors Reserve Card or an American Express Hilton HHonors Surpass Credit Card. Both credit cards provide free Hilton Gold status for as long as you have the credit card.

      Reply
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  8. Mark

    Hi Grant – on this rebate form it says extras like food and beverage, sales tax, parking, etc are not paid as extra expense – only room rate will be reimbursed. But what about if the parking is included in the room rate. I don’t want to be denied of the whole thing because the parking was included and it was not a separate cost. I appreciate your thoughts on this. Thanks,
    Mark

    Reply
    1. Grant

      When you submit the folio (hotel invoice) to Hilton, it will break everything down (room rate, resort fees, occupancy tax, etc.). If parking is included in your rate, it might say parking $0 or it might show parking as a negative charge. Either way, you should be fine getting reimbursed for your room rate (the line item on the folio that says exactly what the room rate is, not including any other charges or taxes). Let me know if you have any other questions.

      Reply
    2. Hector

      Did you end up booking the rate that had parking included? I’m on the same boat and wanted to book a room rate for $208 that includes valet parking.

      Reply
  9. Gracie

    Which Hilton hotel brands can you use the rebate towards? It says no Double Tree, no Waldorf Astoria etc. I would like to be sure which brands qualify for the rebate.

    Reply
      1. Jeff

        I just came across this blog in a search. Nice read. I have this certificate too, from a HGV stay and time-share presentation in May. I too am noticing the restrictions on hotels. There are a ton that are not valid (Hilton Garden Inn, Hampton, Embassy Suites, Doubtetree, Homewood Suites, etc.). What’s left that is eligible? I looked on Hilton’s website for their brands, and it seems that all of them are excluded.

        Reply
        1. Grant

          I think you can only stay at Hilton hotels, not any other Hilton brands. There is usually a Hilton near other Hilton brands. When you search on Hilton.con, just check the box for only Hilton hotels.

          Reply
          1. Rick

            Sorry I’m a year late. When you sign up, they will ask you (or you can ask) for which hotels you’d like to stay in. I remember they asked if I want to say at the regular Hilton, Doubletree, Embassy Suites or Hilton Garden Inn. After I completed my timeshare presentation, the “cashier” asked me the same question so I guess there’s a possibility to change your mind the day of, even if you already specify your preference over the phone.

    1. Grant

      It’s probably a pretty good deal if you need a hotel in Orlando for 3 days and 4 nights. The timeshare presentation is fairly simple, just keep saying no until it’s over.

      Reply
  10. Raz

    I am about to use my rebate soon at a Hampton Inn. Am I supposed to put in my address and information in the area above the customer number etc? Or was that supposed to be filled by the people at HGVC? Mine is currently empty. I doubt it matters? Thanks!

    Reply
  11. Barbara Pedersen

    According to my certificate- Hampton is not eligible. I stayed at a “Hilton” Homeward suite and read the fine print afterwards that it is not eligible. The certificate is valid only at a Hilton Hotel- so now I have to figure out what exactly is a “Hilton Hotel” I really enjoyed my trip to the Elara but trying to use the rebate might be more hassle than what I expected.

    Reply
    1. Grant

      Hi Barbara, yes, you have to stay at a Hilton Hotel, not a related Hilton property. There are several Hilton Hotels near large cities, so if you have any upcoming trips to a large city, you should see if there is a Hilton Hotel nearby. Best of luck!

      Reply
    1. Grant

      To be safe, I would book directly on Hilton’s website, but you can still go through an online shopping portal to Hilton to earn extra cash back.

      Reply
      1. KaylaM

        I booked a room through priceline.. it isn’t mentioned on the certificate, so I assumed I could use it. I called the hotel to ask for a receipt, but they said it would be blank.. I still paid for the room, have a break down of cost, and a hotel confirmation number. Has anyone tried to submit something like this?

        Reply
        1. Grant

          I don’t think a reservation booked through an online travel agency (OTA) is eligible for the Hilton spend a night on is certificate. You will need to book directly on Hilton.com.

          Reply
  12. Gilbert Fleming

    We went to their presentation in Orlando. They were rude and the sale lady told me she was going to cancel my discount at the hotel. She told me that she just had to make one phone call and $300 charge would appear on my credit card.

    Reply
    1. Grant

      I would report her to Hilton and explain how unprofessional she was during the presentation. Don’t let the sales people intimidate you.

      Reply
  13. Will

    We are going soon to Orlando. I am worried this is not legit!! Supposably we get 3 nights and once we go to 2 hour presentation we will receive a 4 day cruise and 200 spend on us
    valture. Just curious if any one has cruised this has honostly been a nightmare so far!!

    Reply
  14. Kay

    My reward was issued 10-19-16. I want to use it 4-21-17. That’s EXACTLY 180 calendar days. Will they accept it? Or would 6 months from 10-19-16 be 4/19/17?

    Reply
    1. Grant

      I’m not 100% sure. I think there is a number you can call and ask them. I think they are somewhat flexible with the expiration date but call to find out first.

      Reply
  15. Ron Bonnell

    I suppose the stay needs to be by you, not someone else? I am going through the presentation next week. But want to give the free night stay rebate for my son’s stat at a Hilton. Any idea if this is possible? I am thinking I could book the room in my name and add him as an additional person. I see online, however, I can’t pay. It just reserves the room. So I could see the payment being in his name when he checks out, or possibly he would get away with using my credit card. Not sure how all this would work out.

    It happens my father also went through one of these and has a certificate to use as well. He would give it to my son as well, but not sure it would work through for the rebate. He would be much less willing to give his CC to his grandson, lol, as well.

    Reply
    1. Grant

      I’m not 100% sure but I would think that if you booked a hotel in your name, added your son as a guest to the reservation, and he paid for the reservation, you would be fine. As long as you submit the folio bill along with the certificate to Hilton, you should get reimbursed. You could always say that you had to leave early in the morning, so you let your son check out later in the afternoon and put the charge on his credit card.

      Reply
  16. Annette Cordero

    I participated in the Hilton Las Vegas timeshare presentation back in June 2016. Stayed at the Hilton SD in October 2016. I submitted my folio with my certificate to get reimbursed. I never heard from them so I followed up in November to find out they never received my information. Good thing I kept copies. The bad thing is they want originals, after talking to gal in customer service she agreed to make not that I would be sending copies since my originals got lost in the mail. With the 6 month deadline approaching, I made sure to resubmit all my information right away. Called back to make sure my information was received and was told yes but I had missed the 6 month deadline. So my submittal was denied. I explained to the gal what had happened and she was able to read the notes on her system that my original submittal was within the time frame and offered to have it sent to the review team for approval. We are now in February 2017 and still pending. No email.. No correspondence… I continue to call and told my status is pending… Not happy at all!!! I have read others reviews on different site and the same thing seemed to happen to them. I don’t want to believe everything I read because I really enjoyed my stay at the Hilton and I have a lot of family members who are time share owners and was thinking of buying in myself before this happened. Don’t want to assume or report any negative reviews just yet, but is this Hiltons way of not reimbursing for your stay

    Reply
    1. Grant Post author

      That is pretty frustrating. I would try contacting Hilton Help on Twitter and seeing if they are able to help. I hope you get good news soon.

      Reply
  17. Pat

    Stayed at Elara in Vegas. Went to presentation and received 200 certificate. Used it just because we had it 16 minutes from our home just to get away. I sent it in within all time frames. called two months later they said they never received it, must of got lost in the mail please resend if i have copies sent it in and they said they would let me know within 5 day and gave me a tracking number. they never contacted me. so i called on day 6. the lady said well you never stayed at a embassy suites and then she looked at it and said oh i guess you did. then she asked me if i have a copy in front of me and i said yes . she wanted the customer number on it. i said there is not one. she said she needed that. i said i have my hilton diamond number and she said she did not want that and that the elara was to put that on it. I told her i do not work for hilton and would not know i needed that. she said she would escalate it but it would take 11 more days. Well if this is hilton diamond service no more for me. I’m out of this company forever! Canceling amex card too! can you say SPG

    Reply
    1. Grant Post author

      Dang, it sounds like the $200 stay a night on us certificate is more trouble than it is worth. I’m sorry people are having trouble getting the reimbursement check from Hilton, this is definitely bad customer service.

      Reply
      1. Robert

        I booked and stayed at Hampton Inn PDX for the eclipse, at an inflated price thinking I could get a rebate with the @200 certificate. Then I read the very tiny print just before mailing form. Lesson learned in regards to the rebate:
        A HILTON BRAND HOTEL IS NOT THE SAME AS A HILTON HOTEL.

        Reply
        1. Grant Post author

          Yes, unfortunately the Hilton free night must be used at a Hilton Hotel, not another Hilton brand. Sorry about that. I hope the eclipse was cool though :)

          Reply
  18. Danielle

    We have our certificate already. If I book 2 nights at $109/night will I get the full $200 in rebates or will it just pay for one night at $109?

    Reply
  19. Stephanie

    What does a “completed certificate” look like? I see the Street/ City/ State/ Phone numbers fields which are empty in your photo above and I need to complete them on mine. I am not sure if they want MY information there or the information of the Hilton Homewood Suites we stayed at? What did you put in those fields?

    Reply
    1. Grant Post author

      Great question. Fill out the form with your personal information. That is where the check will be mailed to after Hilton approves the free night.

      Reply
        1. Grant Post author

          Make copies of your completed form and keep good records on when you submitted the form. Keep following up until you get your rebate check.

          Reply
  20. Sharon

    Good day, Grant. I am wondering where did you get the certificate/form that needs to be completed to receive rebate. I just got out of the HGV presentation and I forgot to ask them how can I receive my rebate. Were they suppose to give the certificate to me or would I receive it via email?

    Reply
    1. Grant Post author

      I think I was given the form when I finished the timeshare presentation. You can contact them and ask if you can pick up the form or see if they can mail it to you.

      Reply
  21. CJ

    Hi,
    Does any one have experience with booking a hotel over $200 a night? The room rate over the weekend during which I stay was over $200 per night. Will I still be reimbursed for $200? I did not notice any mention on the room rate in the terms.
    By the way, they offer a rebate card instead of issuing a check now I think. And they also let me pick a particular brand right after the sales talk so I had to book into that brand.

    Reply
  22. Mike

    Hi Grant, do you remember if they offered the 2 free shows and dinners right away? Or did you have to play hardball with them first to offer that? I agreed to do Vegas a couple weeks ago, but my package doesn’t show anything about that. You think I should call em back?

    Reply
    1. Grant Post author

      Those freebies were offered when I signed up for the vacation timeshare package. I don’t think you can get any more freebies, but you can call and ask if you can switch freebies.

      Reply
  23. ryan wayland prillman

    I noticed on my certificate it doesn’t mention tapestry collection by Hilton. I don’t want to take a chance but what do you think? It does say Hilton Hotels only. But the Troubadour in New Orleans is tapestry collection. And it doesn’t state that tapestry collection is excluded from the rebate. Please advise.

    Reply
    1. Grant Post author

      If the certificate says Hilton Hotels, I think it only works at Hilton Hotels, not any other Hilton properties. I wouldn’t chance it at a Tapestry hotel.

      Reply
  24. Chesley V. Morton

    Hi Grant. Went to Orlando and got a $200 “Spend A Night On Us’ certificate. I followed the instructions to a “T”, and mailed in the required forms. It included a receipt for a one night stay at the Hilton Denver Inverness. Room rate of $195.00 (before taxes but including breakfast). There was not indication on the receipt how much breakfast cost, if purchased separately, just that it was included in the room rate. Just got a $100 rebate card, with no other explanation. A $95 haircut ! Do you have a telephone number, where representatives from Hilton Grand Vacation will discuss this matter. The rebate center phone number, and all extensions, are recordings. Nothing online, nothing at the VISA rebate card site.

    Reply
    1. Grant Post author

      That is pretty ridiculous that you were not paid for the remaining $95. I booked a different Hilton Grand Vacation package recently and here is the phone number listed. Maybe this number will help:

      Call 877-617-2582 to confirm your Tour date and time. Representatives are available between 7:30 – 1:00 a.m. Monday thru Thursday, 7:30 – 12:00 a.m. Friday, and 8:00 a.m. – 11:00 p.m. Saturday and Sunday.

      Reply
    2. Matt Long

      Call 1-866-686-0601…that is the rewards number. They told me they had a “Miss Print”… I paid $209 and only received $100. I called and now they are sending another $100 card in 6-8 weeks.
      Good luck! I am keeping my fingers crossed.

      Reply
      1. Chesley V. Morton

        Thanks Grant, and Matt Long ! I called the number that Matt provided and spoke with a representative who looked up the records and promised to send the remaining $95.00. No reason mentioned for the discrepancy. Like Matt’s situation, I was told that it would take between 6-8 weeks. Looks like a good resolution. Again, thanks to you both.

        Reply
          1. Chesley V Morton

            Received the $95 card on February 1st, so well within the 6-8 week window, as promised. Thanks again Grant and Matt !

      2. Miguel

        same happened to me, only got a $100 card but thanks to the phone number provided i was able to call back and request the remaining amount, hopefully it’ll come by the mail in the following weeks.

        Reply
        1. Grant Post author

          That’s great to hear that the remaining $100 GC is on its way. Report back when you get the GC and how long it took to arrive. Thank you.

          Reply
  25. John M.

    This happened to me too. After an excruciating HGV timeshare sales experience at Elara Las Vegas, I received a rebate form for Hilton Spend a Night on Us – up to $200 off room rate only, not including tax etc. Once you choose your brand – Hilton, Doubletree, etc., you can only stay at hotels in that brand.

    I stayed at a Hilton with my Hilton Spend a Night on Us Rebate, at a room rate of $204 before taxes, and followed the instructions to send in rebate. They say you must send in the original form – I made a copy of the form for my records, which was critical, because otherwise you will have no way to reference this rebate.

    In the mail a couple months later, I get a nondescript $100 Rebate Card. No mention of Hilton, HGV, Spend a Night on Us, or anything on the card, letter, or envelope. It wasn’t until I went back to rewards-central.com/hilton that I saw the “misprint” in their system. They had coded the rebate to Doubletree Spend a Night on Us, which I guess only qualifies for $100. But get this – in the notes, under Product Name, it says “Hilton One Night Reimbursement”!

    I tried calling the number on the rebate form to no avail. It’s only because I found this thread that I called the correct number to get through to HGV Rebates, and they immediately said “oh yes, looks like a mistake, we’ll send the remaining amount within 8-10 weeks.” I’m sorry but this is not a coincidence and goes with the entire shady HGV operation, at least as I experienced it.

    Thank you, Matt Long!

    Reply
    1. Grant Post author

      Yikes! The HGV business is pretty shady, which does not surprise me or anyone who has gone to a timeshare presentation. I am glad that my post could help you out and I’m sorry you had to go through the trouble to get what you deserve.

      Reply
  26. Daniel

    They did the same thing to me. Spent $230 on a hotel room and they sent a nondescript visa gift card for $100 with no mention of Hilton. Thanks to this thread, called the number and they seemed ‘unsurprised’ by the ‘mistake’ and said they would send another$100 card. Clearly this is their M.O. and they are banking on people not noticing they have been cheated or not having the time or patience to deal with it. This should be illegal.

    Reply
  27. Patty

    Grant,
    We spent four nights at the Hilton Garden Inn on Kauai using Hilton Honors Points. Will we still be eligible to receive our Hilton Garden Inn $100 Spend a Night on Us rebate? I don’t find that exclusion anywhere on the certificate.
    Thanks,
    Patty

    Reply
    1. Grant Post author

      I believe it has to be a paid night, so that Hilton can reimburse your spend at the hotel. I stayed at that hotel last March, it was in a good location, hopefully you enjoyed your stay there.

      Reply
  28. Peggy Haberman

    Can you book 2 rooms with the $200 certificate of spend a night on us? Rooms where I want to book are only $139 a night for one.

    Reply
  29. Pearl Baker

    Hi, we did this promotion on the big island in Hawaii. It was a gorgeous property but everything was so expensive. Just to park our rental car was $39/day. We had our presentation and stopped at the desk to pick up our $200 certificate and after we got home and really read the fine print, it’s only good at Hilton Hotels & Resort properties and we may have a problem finding one anywhere close to us here in Arkansas. Ours expires 7/15/2020 and now with this deadly virus I’m hoping they’ll waive the six month restriction.

    Reply
    1. Grant Post author

      Yes, I would definitely reach out to the Hilton timeshare department and see if they can extend your certificate or issue you a new certificate that expires in 2021. Good luck!

      Reply

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