How to Request Missing or Lost Virgin America Credit Card $150 Discount Companion Code

Good morning everyone, I hope you had a great weekend.  I played tourist in San Francisco and rode a bright yellow GoCar around the city, down Lombard Street and up to Coit Tower, then I had a delicious dinner at Boudin’s at Fisherman’s Wharf.  Anyway, I have an important post for anyone with the Comenity Virgin America Premium Visa Signature Credit Card.  I was recently approved for this credit card during my June 2016 App-O-Rama.  As a cardmember perk, you get a companion code discount worth up to $150 off a Virgin America flight every year you pay the $149 annual fee (Virgin America’s version of the Alaska Airlines companion pass).

Virgin America $150 Discount Off Companion TicketThe terms and conditions of the discount companion code say that the code will be emailed 6-8 weeks after you paid the annual fee.  I paid the annual fee longer than that, but I did not receive the email from Virgin America (it could have been mistakenly deleted, went to spam, or just never sent – I don’t know what is more likely).  In this post, I will show you how to request the missing or lost Virgin America discount companion code.

Virgin America $150 Discount Off Companion Ticket Terms

My natural instinct was to contact Virgin America on Twitter.  They provided a helpful link and instructions on how to request the missing discount companion code.

Virgin America Twitter DMs

Go to Virgin America’s Contact Us page and fill out the form below.

Fill Out Virgin America Form

After you submit the form, you will be assigned a reference number for all future communications.

Virgin America Email Sent

Here is the automated email I received from Virgin America.

Virgin America Confirmation Email

My original email was sent on September 5 at 8:52am PT.

Contact Virgin America Grant

I received a not-so-helpful response later that day on September 5 at 7:01pm PT.

Contact Virgin America CSR 1

Almost exactly 3 days later, I received a response on September 8 at 8:51am PT.  In that email, were all the details and restrictions of the Virgin America discount companion code.

Contact Virgin America CSR 2

Here are the complete terms of the companion code (I bolded all the important parts).

The maximum discount per booking is $150 off the base fare.  This is a one-time use promo code.  If base fare is lower than $150 value, remaining discount value will not be available for future use.  Base fares do not include Passenger Facility Charges of up to $9 each way, September 11th Security Fees of $5.60 per one-way trip or stopover, and a Federal Segment Tax of $4.00 per domestic segment.  A segment is a takeoff and landing.  A stopover is a break in travel of more than 4 hours between 2 flights.  For service to/from Mexico, base fares do not include the U.S. Immigration User Fee of $7, the U.S. APHIS fee of $5, the U.S. Customs processing fee of $5.50, a U.S. International Arrival/Departure Tax of $17.50 each way and additional taxes/fees of up to $70, including: Mexico International Departure Tax and Mexico Tourism Tax.

One time use promo code is valid for non-refundable Main Cabin tickets only in fare classes N, S, L, I, M, U, E, H, B, or V.  Promo code must be used by September 16, 2017.  Travel must occur before September 30, 2017.

Blackout dates are:

11/13/16 – 11/14/16
11/18/16 – 11/28/16
12/22/16 – 01/02/17
03/16/17 – 04/02/17
04/07/17 – 04/16/17
06/30/17 – 07/04/17

Promo code may be used only towards newly booked travel and may not be applied to prior bookings.  Promo code discount will be deducted off of base fare.  Promo code may not be redeemed for cash.  Promo code may only be used for bookings made on and is only valid on round trip itineraries of exactly 2 guests and requires 14-day advance purchase.  Offer is not transferable and cannot be combined with any other offers.  Seats are limited, subject to availability, and may not be available on all flights.

I didn’t think there would be any blackout dates associated with the discount companion code, let alone *70 blackout dates* over the next year.  You have to book your round trip main cabin tickets at least 14 days in advance.  If you have a few Virgin America flights coming up, I would try to use the discount companion code as soon as possible, that way if your flight does not qualify, you have more time to book a flight that does qualify.  When I redeem my Virgin America discount companion code, I will write a blog post describing the process.

If you have any questions, please leave a comment below.  Have a great day everyone!

2 thoughts on “How to Request Missing or Lost Virgin America Credit Card $150 Discount Companion Code

  1. Priscilla Ennis

    How ironic that you should make this post today. I had a similar situation, but my companion pass is just about to expire. I finally placed a call to Virgin America to let them know that I could not find my companion ticket for 2016. I still have my 2015 in my Virgin America file on my computer. I was also able to access all of my emails containing the name Virgin America and the 2016 companion pass failed to appear. Something is fishy here. I received my response on Thursday and they did call my attention to the Sept. 16,2016 deadline. I was most appreciative for the warning. Much to my dismay I wanted to book a flight on April 11from PSP TO BOS. MY date just happens to be one of the 70 blackout dates. I am really bummed out about that. I am flexible, but I would need to extend my stay another six nights. Now I really need to apply for the Chase Sapphire Reserve.

    1. Grant

      Hi Priscilla, I’m sorry one of the blackout dates is preventing you from using your discount companion code. Any chance Virgin America can extend or reissue you the discount companion code? If you are planning on applying for the CSR, I have a credit card affiliate link. Best of luck with the application :)


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