My New Chase Marriott Rewards Premier Plus Credit Card Arrived & Upgrade Offer Discrepancy

Good morning everyone.  A few days ago, Doctor of Credit reported that you could upgrade your Chase Marriott Rewards Premier Credit Card to the new Chase Marriott Rewards Premier Plus Credit Card.  There were upgrade offers between 0 Marriott Rewards Points and up to 50,000 Marriott Rewards Points.  I was offered 20,000 Marriott Rewards Points to upgrade and I accepted the upgrade offer.

I made sure to take screenshots before and after accepting the offer, just in case.  Turns out, that was a really smart move because when I called Chase this morning to verify the upgrade details, I was told that my account only had an offer for 10,000 Marriott Rewards Points.  I sent these screenshots into Chase via Secure Message (SM) and am waiting for a response.  While that happens, I will show you the welcome letter, card art, and compare the new card design to the previous card design.

I tried calling Chase to have them expedite the new Chase Marriott Rewards Premier Plus Credit Card, but was told they could not expedite this credit card.  A few days after accepting the upgrade offer, I received this email on May 9 that my new credit card was shipped.

A few days later, my new credit card arrived in the mail.  Here is the 1 page welcome letter for my upgraded Chase Marriott Rewards Premier Plus Credit Card.  Credit card perks and details all look correct.  The only reason I upgraded was to pay an extra $10/year and get a free night certificate at higher end hotels.

Here is the front and back of the new Chase Marriott Rewards Premier Plus Credit Card.  Make no mistake, this credit card has “Premier Plus” on the front with just your name.  On the back of the credit card, you have the credit card number and Marriott Rewards number.  I find it kind of funny that my name is on the front and back of the credit card, I don’t think any other Chase credit card does that.  Actually, the Chase Sapphire Reserve has my name on the front and back of the credit card.

In contrast, here is the front and back of the old Chase Marriott Rewards Premier Credit Card.  The credit card number is on the front of the card, but the Marriott Rewards number is on the back of the credit card.  Both cards feel and weigh the same.

Lastly, here is a family photo of 3 Marriott credit cards.  Chase Marriott Rewards Business on the left, Chase Marriott Rewards Premier Plus in the middle, and Chase Marriott Rewards Premier on the right.  All 3 credit cards look and feel very similar.

If you have any questions about the old or new Marriott credit card, please leave a comment below.  Have a great day everyone!

P.S. If anyone is interested in applying for the new Chase Marriott Rewards Premier Plus Credit Card, please use my referral link.  You can get 100,000 Marriott Rewards Points after spending $5,000 in 3 months.  Thank you for your support!

Update: Here is the email I received from Chase regarding upgrading to the Chase Marriott Rewards Premier Plus Credit Card:

23 thoughts on “My New Chase Marriott Rewards Premier Plus Credit Card Arrived & Upgrade Offer Discrepancy

  1. me

    Uh! I did not take screen shot of the offer.. only the submitted confirmation. Not sure what I can do if in the same situation as you..

      1. me

        Card still in mail. Just called Chase to confirm my offer, but the phone rep said she does not have access to that info. Will wait and see what happens next!

          1. me

            Hey I’m back :) Here’s my timeline so far

            5/3: upgrade on cellphone, did not take screenshot of the offer
            5/19: Plus card arrives, spend $30.
            5/21: annual cert appears in Marriott account and says “Premier Plus free night award”, despite two reps told me I would receive cat-5 cert this year and 35k cert 5/21/2019. Tried to book a 35k hotel just now and it’s applicable! Very happy indeed!
            6/1: anniversary date. One rep told me I will enjoy one year annual fee waived as upgrade offer. Never saw this any where. Hope she’s correct on this one :)
            6/18: this statement closes. Hopefully I can see the welcome point bonus by then.

            Very happy with the 35k cert! Even if the waived annual fee and/or 20k welcome bonus does not work :)

          2. Grant Post author

            That’s great. Thank you for the detailed data points. I do t think I’ve received my free night certificate yet, but hopefully soon.

          3. me

            Story continued..

            6/1: annual fee NOT posted. Happy!
            6/13: received a 20k upgrade offer in snail mail. Double happy! Guess I can use this as a bargaining power later :)

  2. m

    Same situation as described. Didn’t hear anything for a while. So, called in to ask about the delay in the upgrade and when I did , I was told I only had a 10,000 point offer which is definitely untrue. Early morning on the 3rd, I upgraded and had the 20,000 point offer. Same with my wife. Now, they both appear to be 10,000 points. Chase really screwed something up. Probably will have to call in and speak to a supervisor at some point.

    1. Grant Post author

      Uh oh, the marketing / IT departments messed up this upgrade offer. I sent Chase a Secure Message, with the attachments, and they told me to send them an email when the first purchases posts and they will make sure I get 20,000 Marriott Rewards Points.

  3. Christian

    How does this work with the 15 free nights on August first? My anniversary is in December, and I want to get the 15 nights when the programs merge.

  4. Pingback: Chase Honored 20,000 Point Offer on Upgraded Marriott Rewards Premier Plus Credit Card

  5. ES

    Will Chase count the new card received after doing an upgrade as one of your 5/24 cards going forward? Thanks!

    1. Grant Post author

      No, only new credit inquires (credit card applications) will affect your 5/24 score. Upgrading or downgrading a credit card will not affect your 5/24 score.

  6. Pingback: Chase Marriott Rewards Premier Plus Upgrade Bonus & Courtesy Adjustment Points Posted (30K Instead of 20K)

  7. boston

    I tried clicking your referral link to give you support but it pops up an error page. Great content though!

    1. Grant Post author

      Darn it Chase! It looks like there might be an IT issue with Chase. When I try to create the referral link, I get this error message: “Thank you for your interest. Unfortunately, the system is unavailable at this time, and therefore, we’re unable to complete your request. Please try again later.”

      Can you try clicking the link later today or tomorrow morning?


Leave a Reply

Your email address will not be published. Required fields are marked *