Updated 8/11/20 at 8:35am: The $1.38 credit adjustment posted to my account and and I now have a $0 balance on my credit card.
Good afternoon everyone, I hope you had a great weekend and your week is off to a great start. As part of my Keep, Cancel or Convert? series, I like to evaluate and reevaluate credit cards to make sure they still deserve a spot in my wallet. In today’s post, I will review my American Express Platinum Delta SkyMiles Credit Card, which I wrote about last year in My July App-O-Rama Credit Card Results (Spoiler: 4 out of 5 Approved). I signed up for this credit card when there was a limited time sign up bonus of 70,000 Delta SkyMiles after spending $3,000 in 3 months. After completing the minimum spending requirement and receiving the sign up bonus, I didn’t put any more spend on this credit card. When the $250 annual fee posted to my account, I called American Express to see if they could waive the annual fee. Here are the results of my retention call.
I explained to the AMEX rep that I was reviewing my recent statement and saw that the $250 annual fee just posted. I told the rep that I wasn’t planning on keeping this credit card another year since I didn’t know when it would be safe to travel or when I would travel on Delta. I asked if it were possible to waive the $250 annual fee, but was told that was not possible. In addition to closing the credit card, the rep offered 3 options:
- Keep the American Express Platinum Delta SkyMiles Credit Card, pay the $250 annual fee, and receive 15,000 bonus Delta SkyMiles
- Downgrade to the $99 annual fee American Express Gold Delta SkyMiles Credit Card
- Downgrade to the no annual fee American Express Blue Delta SkyMiles Credit Card
I told the rep that I liked the 15,000 bonus Delta SkyMiles option and I asked if it were possible to get 25,000 bonus Delta SkyMiles instead. The rep said these offers were prefilled and they could not be changed. I ultimately decided to downgrade to the no annual fee American Express Blue Delta SkyMiles Credit Card and wait for an upgrade offer to the American Express Gold Delta SkyMiles Credit Card or back up to the American Express Platinum Delta SkyMiles Credit Card. The rep processed my downgrade request and said I would receive my new credit card in the mail in the next few days. A few minutes after our call, I received the confirmation email from American Express.
The next day, I logged into my American Express online account and noticed that the card icon changed from Platinum to Blue. Unfortunately, American Express processed a prorated annual fee refund of $248.62, instead of a full refund of $250. This has happened in the past and is really annoying.
I took to Twitter and sent American Express a tweet about my frustration regarding the prorated annual fee refund.
— Grant Thomas 🧢 (@travelwithgrant) August 10, 2020
To American Express’s credit, their Twitter team responded in a few minutes and instructed me to contact them through their AMEX Chat feature. A few minutes later, the AMEX Chat rep said, “I will take care of the under $2 credit, which will appear on an upcoming statement.”
I will check back on this account in the next week or so to ensure that the statement credit posted. If not, I will make sure to pay the remaining $1.38 balance on this credit card and deal with the small credit balance later. The following day, the $1.38 credit adjustment posted to my account. Thank you American Express!
Do you think I made the correct decision to downgrade to the no annual fee credit card? Let me know in the comments. If you have any questions about the downgrade process, please leave a comment below. Thanks for reading and have a great day everyone.