Good morning everyone, I hope your week is going well. As part of my October 2020 App-O-Rama, I applied for the Bank of America Alaska Airlines Business Credit Card on October 25, 2020. At the time, the credit card was offering 40,000 Alaska Airlines Miles, a $99 Companion Fare, and a $200 statement credit after spending $2,000 in 3 months. Long story short, I completed the $2,000 minimum spend requirement on December 14, 2020, and received the 40,000 Alaska Airlines Miles and $99 Companion Fare on January 6, 2021, but the $200 statement credit was nowhere to be seen (or spent). I then spent the next 6 months waiting and following up with Bank of America regarding the $200 statement credit. This post documents the timeline of events.
As part of my application process for any new credit card or bank account, I take screenshots of the offer and terms & conditions just in case I do not receive the bonus as promised. Here is the screenshot of the Alaska Airlines Business Credit Card that I applied for on October 25, 2020.
I create a spreadsheet for each new credit card to track my progress toward the minimum spending requirement. I completed the minimum spending requirement on December 14, 2020, and received the 40,000 Alaska Airlines Miles and $99 Companion Fare on January 6, 2021.
I assumed that I would receive the $200 statement credit on the same statement where I received the 40,000 Alaska Airlines miles, but that $200 statement credit never showed up. I then looked at the small print regarding the $200 statement credit (this is why you keep screenshots of every application). The small print said to wait 10-12 weeks after the qualifying transactions post to your account. I assumed December 14, 2020, was day 0 and then calculated that 12 weeks later would be March 8, 2021.
March 8, 2021, came and went without any $200 statement credit. I then called Bank of America on April 8, 2021, claiming that I never received the $200 statement credit. The agent gave me a reference number and said I would hear back from Bank of America in 7-10 business days. 10 business days came and went without any communication (email or letter) from Bank of America.
I called Bank of America again on April 27, 2021, and the rep said that Bank of America did some research and found out that I was eligible for the $200 statement credit and that I would receive a letter with the details. The rep also said that the $200 statement credit would post in 1-2 billing cycles (aka 1-2 months later).
On May 3, 2021, I received this letter from Bank of America that was dated April 23, 2021. This is the most pathetic looking letter ever – basically, Bank of America received your inquiry and resolved your inquiry, without providing any details in the letter.
On June 23, 2021, the $200 statement credit finally posted to the Corporate Account of my Alaska Airlines Business Credit Card. The $200 statement credit is being used to offset 2 seat purchases of $267.98.
If you look at the Account Summary of the employee card, you will not see the $200 statement credit, so make sure you are looking at the Corporate Account.
Moral of the story: take good screenshots, keep good records, and follow up with Bank of America if the $200 statement credit does not post to your account. If you have any questions about this process, please leave a comment below. Have a great day everyone!