Track Down Missing $200 Statement Credit on Bank of America Alaska Airlines Credit Card (6 Month Saga)

Good morning everyone, I hope your week is going well.  As part of my October 2020 App-O-Rama, I applied for the Bank of America Alaska Airlines Business Credit Card on October 25, 2020.  At the time, the credit card was offering 40,000 Alaska Airlines Miles, a $99 Companion Fare, and a $200 statement credit after spending $2,000 in 3 months.  Long story short, I completed the $2,000 minimum spend requirement on December 14, 2020, and received the 40,000 Alaska Airlines Miles and $99 Companion Fare on January 6, 2021, but the $200 statement credit was nowhere to be seen (or spent).  I then spent the next 6 months waiting and following up with Bank of America regarding the $200 statement credit.  This post documents the timeline of events.

As part of my application process for any new credit card or bank account, I take screenshots of the offer and terms & conditions just in case I do not receive the bonus as promised.  Here is the screenshot of the Alaska Airlines Business Credit Card that I applied for on October 25, 2020.

I create a spreadsheet for each new credit card to track my progress toward the minimum spending requirement.  I completed the minimum spending requirement on December 14, 2020, and received the 40,000 Alaska Airlines Miles and $99 Companion Fare on January 6, 2021.

I assumed that I would receive the $200 statement credit on the same statement where I received the 40,000 Alaska Airlines miles, but that $200 statement credit never showed up.  I then looked at the small print regarding the $200 statement credit (this is why you keep screenshots of every application).  The small print said to wait 10-12 weeks after the qualifying transactions post to your account.  I assumed December 14, 2020, was day 0 and then calculated that 12 weeks later would be March 8, 2021.

March 8, 2021, came and went without any $200 statement credit.  I then called Bank of America on April 8, 2021, claiming that I never received the $200 statement credit.  The agent gave me a reference number and said I would hear back from Bank of America in 7-10 business days.  10 business days came and went without any communication (email or letter) from Bank of America.

I called Bank of America again on April 27, 2021, and the rep said that Bank of America did some research and found out that I was eligible for the $200 statement credit and that I would receive a letter with the details.  The rep also said that the $200 statement credit would post in 1-2 billing cycles (aka 1-2 months later).

On May 3, 2021, I received this letter from Bank of America that was dated April 23, 2021.  This is the most pathetic looking letter ever – basically, Bank of America received your inquiry and resolved your inquiry, without providing any details in the letter.

On June 23, 2021, the $200 statement credit finally posted to the Corporate Account of my Alaska Airlines Business Credit Card.  The $200 statement credit is being used to offset 2 seat purchases of $267.98.

If you look at the Account Summary of the employee card, you will not see the $200 statement credit, so make sure you are looking at the Corporate Account.

Moral of the story: take good screenshots, keep good records, and follow up with Bank of America if the $200 statement credit does not post to your account.  If you have any questions about this process, please leave a comment below.  Have a great day everyone!

11 thoughts on “Track Down Missing $200 Statement Credit on Bank of America Alaska Airlines Credit Card (6 Month Saga)

  1. Ford Prefect

    Had the exact same experience; applied for personal in July and business in October. Started complaining in December so was only a few months ahead of you. Opened CFPB complaint in April and they paid within two weeks. Incredible they just expect you to roll over and die and take the “L”. Insult to injury, because they took so long dragging out paying my signup bonus when I finally got paid and was able to angrily close the card they refused to refund the annual fee.

    If I wasn’t making out hand-over-fist churning these cards with BOA over the years I’d have some real complaining to do, lol

    Reply
    1. Grant Post author

      I’m sure the majority of customers don’t even notice that the $200 statement credit never showed up. My parents signed up for the BofA Alaska Airlines personal credit card a few months ago and said the $200 statement credit showed up automatically, so maybe it was a bug that BofA finally fixed.

      Reply
  2. PJ

    Same experience as you except I didn’t do anything about it. Your post reminded me about it so I just logged into my account and I got a $200 SC dated 6/23 (same date as you).

    Reply
    1. Grant Post author

      Hey Paul, I’m glad you got your $200 statement credit. Maybe my inquiry made BofA look into other accounts that did not receive the $200 statement credit :)

      Reply
  3. Pingback: Get The Alaska Card With A $200 Statement Credit Which Never Posted? Definitely Follow Up.

  4. Rich T

    Same saga here on cards for P1and P2, no results after calling, but both recently posted. Thanks for post Grant.

    Reply
  5. Brandon

    Wow, you guys are lucky, I still haven’t received ANYTHING! No bonus miles, nothing. Hit the requirement sometime between March and April statements, with my April statement posting on the 14th. We are now just 10 days away from being 90 days since the statement I spent enough under, posted. There’s literally nothing online about who to contact (BofA or Alaska Air?) and I can’t find anyone who’s had the same problem. This is the only thing I found the was close to my issue.

    Reply
    1. Grant Post author

      Hi Brandon, that is really frustrating. You need to call BofA and ask them to look into the issue. Have you received any of the miles from your spend (not including the 40k sign up bonus)? Did you have an Alaska Airlines Mileage Plan number before signing up for the credit card? Did you enter that number on the credit card application? If not, BofA might have created a new Alaska Airlines account for you and deposited the miles into that new account. Check that the mileage account on your credit card matches that account you are looking into for your miles. I hope that helps :)

      Reply
  6. Kurt

    Thanks Grant for this post! 5 days ago approved Visa and booked tickets. Clicked $200 30K offer. I can’t find email from AA or BoA talking about offer and rules. I sure hope in a few months after spending $2K that I don’t have to hunt them down! Darn It! I should have taken that screen shot!

    Reply
    1. Grant Post author

      Hi Kurt, you should be ok. I think Bank of America fixed this issue so your $200 credit should post automatically after you spend $2,000.

      Reply

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