Buenos días everyone. On my last trip to the US, I tried to use the free hour of Gogo in-flight wifi access offered to T-Mobile customers, but couldn’t get the T-Mobile access banner to show up. When I reached out to their chat support team, I was told that the T-Mobile deal is not available on international flights on American Airlines. This was surprising to me, since I’ve taken advantage of it in the past on flights between the US and Mexico City – I thought perhaps this was standard language to keep passengers from expecting to find free wifi on transatlantic and transpacific flights, which mostly use Panasonic Avionics wifi instead of Gogo wifi. However, when I looked at Gogo’s FAQ page, there’s a section that explicitly defines the offer as being available for Gogo-equipped domestic flights:
