(Hat tip to Miles per Day post and Tom’s comments in that post)
Good morning everyone, happy Star Wars Days (“May the Force be with you” = May the Fourth = May 4th) – that was painful to explain. Anyway, I was reading Miles per Day and there were a few comments on that blog post AMEX Offer statement credits posting very slowly that stuck out to me. Commenter Tom said the following:
Are your AMEX offer credits even posting lately? Within the past 2 or 3 weeks, I’ve used about 12 offers or so and only 2 of the credits actually posted (the boxed offer, but the same offer also DIDN’T post on 2 of my other cards)…. I’m starting to get a bit worried…
Later, Tom said:
No, I only received the email on the 2 credits that actually did post, the others received nothing (although I’m 100% certain that I met the terms and conditions of the offer). There are also quite a few datapoints coming in on the AMEX offers thread on Flyertalk, but I’m shocked that none of the bloggers have picked up on this issue yet, something is definitely going on with AMEX…. ordinarily I would just dismiss it and wait a while, but considering all of the other recent negative changes, especially the recently announced delay with the Biz Plat 50% rebate, I’m really starting to worry about AMEX offers… I hope they don’t make us wait 90 days until after the offer ends…
I have noticed the same with my AMEX Offers – the statement credits seem to be posting erratically and slower than usual. As part of my manufactured spending routine, I buy and sell gift cards and a big portion of the gifts cards that I buy are with AMEX Offers. I keep pretty detailed records of when I buy the gift cards, when they arrive (via email or mail), and when the AMEX Offer statement credits post to my American Express cards. Here are my AMEX Offer statement credit findings from mid January through early May:
AMEX Old Blue Cash (OBC); Blue Cash Everyday (BCE); Everyday (ED GT); Everyday authorized user card from my dad (ED ST); Business Platinum (Plat); Business Platinum employee card for me (Plat GT); SPG Business (SPG B); SPG Business employee card for me (SPG GT)
After gathering all the data points, I was able to determine the average number of days between when I made the purchase with my American Express card and when the AMEX Offer statement credit posted to my American Express card. With the exception of Lancome, most AMEX Offer statement credits posted in under 4 days. Near the end of April, I noticed a definite slowdown in how quickly AMEX Offer statement credits posted. Some purchases from Nike and Sur La Table would trigger the AMEX Offer statement credits to post quickly, while some of my other purchases from the same merchants have taken 10+ days and still haven’t posted to my accounts. This is in stark contrast to my posts from last month: $100 Statement Credit from Delta AMEX Offer Posts Very Quickly (March 22) and Membership Reward Points Post Quickly for Dollar Shave Club & Kate Spade AMEX Offers (April 2).
I received the AMEX Offer thank you email for every order that is outstanding, so I am not sure what is taking so long. It could be that American Express is having cash flow issues with their AMEX Offer statement credit cash account, or merchants are slow to pay American Express for the successful AMEX Offers, or the service that automatically pays out AMEX Offer statement credits is not working properly – who knows.
If you have noticed a slowdown in the speed in which AMEX Offer statement credits are posting to your American Express cards, please share your data points and conspiracy theories in the comments below. If you have any questions, please leave a comment below. Have a great day everyone!