YOU CANNOT BOOK CATEGORY 5-7 HYATT HOTELS WITH THE ANNIVERSARY FREE NIGHT CERTIFICATE – SORRY FOR THE CONFUSION AND CLICKBAIT-SOUNDING TITLE
(Hat Tip to the Travel Hacking 101 Facebook Group)
Good morning everyone. Yesterday, I was in my World of Hyatt account and I wanted to see when my Chase Hyatt Credit Card Anniversary Free Night Certificate was set to expire. To see when you certificate will expire, log into your Hyatt account, click the My Account header, and click on My Awards. My certificate will expire on November 9, 2017, and I have to complete my stay by that date. While I was looking for hotels to use my certificate at, I discovered a glitch where the certificate will show up as a payment option when it is not supposed to.
Here are the complete terms and conditions of the Chase Hyatt Credit Card Anniversary Free Night Certificate. As you can see, the free night is only available for category 1-4 Hyatt hotels, with a few exceptions.
Since the Chase Hyatt Credit Card Anniversary Free Night Certificates can only be used for category 1-4 Hyatt hotels, you need to find a hotel that is priced at 15,000 Hyatt points or less.
But for some reason, when I searched for hotels that are higher than category 4, like the Park Hyatt Maldives, which is a category 6 hotel, costing 25,000 Hyatt points a night, the Hyatt website said that I could redeem my Chase Hyatt Credit Card Anniversary Free Night Certificate. Also, I searched for a hotel night way past my certificate expiration date.
To see if this happened with other Hyatt hotels, I picked the nicest Hyatt hotel I have ever stayed at, the Park Hyatt Paris Vendome, which is a category 7 hotel, costing 30,000 Hyatt points a night.
Unfortunately, when you go through the booking process, you get the following hotel availability error message. I tried a few different category 5-7 Hyatt hotels for a few different dates and got the same error message every time. Bummer!
I googled this error message and stumbled onto this Reddit post: Hyatt anniversary bonus nights glitch? Here were 2 useful comments on that post:
- merakik said: There have been reports where you ended up having to pay at the hotel, with points, and if you don’t have enough, BAR rates using $. I wouldn’t risk it.
- itzchauATL said: Hyatt will catch up. A few days before your stay the manager at the hotel will let you know that your free night certificate is ineligible so you can either pay by points or standard rate to keep your reservation.
Long story short, if you see this glitch on Hyatt, the system will block you from redeeming your certificate for an ineligible stay, or if it does go through, your reservation will be cancelled unless you pay the Hyatt points price or the best available rate (BAR). This is a bummer since I was really looking forward to using my certificate at a really nice Hyatt hotel. If you have any questions, please leave a comment below. Have a great day everyone!