Seems like we all need to do a better job of reading the fine print. Why? Well, here’s an example from Southwest. I don’t fly Southwest as often as many people I know do. And I’ve made plenty of mistakes and epic fails when it comes to their rules and regulations. Many of my family members are Southwest devotees, so I’ve started keeping a closer eye on Southwest and their programs. Because, after all, I know I’m going to get all the
complaints questions from my cousins if I don’t keep them informed :)
Somehow I missed this change because back in April, Southwest made it more difficult for us to make changes to previously booked flights. Changing flights used to be easy. Either you were credited for the difference in price or charged more. If your ticket was refundable before, the new ticket was as well. Here’s where the new rule comes in. Going forward, even a refundable ticket once changed, becomes non-refundable.
If you are a Southwest Airlines flyer and this is news to you, Mark at Miles to Memories did a great job of sorting through the changes, laying out the options, and best of all, showing us the work-around for how to keep our tickets refundable.
Have you already experienced this when trying to change a refundable Southwest Airlines ticket? Did you use the work-around Mark suggested?