Good morning everyone. A few weeks ago, I upgraded my Chase Marriott Rewards Premier Credit Card to the Chase Marriott Rewards Premier Plus Credit Card. I upgraded to the new credit card since I was offered 20,000 bonus Marriott Rewards Points. However, when I confirmed the upgrade offer with Chase, I was told I would only get 10,000 bonus Marriott Rewards Points for upgrading. I then sent screenshots of the 20,000 bonus Marriott Rewards Points upgrade offer to Chase via Secure Message (SM) and the Chase rep honored the 20,000 bonus Marriott Rewards Points upgrade offer.
Fast forward to yesterday when my Chase Marriott Rewards Premier Plus Credit Card statement closed. On the statement, it showed that I received 20,000 bonus Marriott Rewards Points from “Bonus on Premier Plus Upgrade” and an additional 10,000 bonus Marriott Rewards Points as a “Courtesy Adjustment.” I also earned 20,000 Marriott Rewards Points from a referral (thank you whoever you are), but let’s ignore that in this post.
I have 2 theories as to why I received 30,000 bonus Marriott Rewards Points instead of 20,000 bonus Marriott Rewards Points for my upgrade:
- Theory 1: Chase gave me 10,000 bonus Marriott Rewards Points as a goodwill gesture since my credit card upgrade process did not go smoothly.
- Theory 2: The Chase rep thought I would only get 10,000 bonus Marriott Rewards Points and wanted to insure that I would receive 20,000 bonus Marriott Rewards Points on my statement, but then the Chase upgrade system was fixed and awarded me the correct 20,000 bonus Marriott Rewards Points. So I received 20,000 bonus Marriott Rewards Points from the upgrade and then another 10,000 bonus Marriott Rewards Points from the Chase rep.
I personally believe theory 2 is correct, since I do not think the Chase rep who helped me via SM would fix the upgrade issue and give me an extra 10,000 Marriott Rewards Points as a goodwill gesture. Do you think theory 2 is correct? If you had trouble with your upgrade offer, did you receive a similar bonus on your statement? If you have any questions, please leave a comment below. Have a great day everyone!
P.S. If anyone else wants to use my Chase Marriott Rewards Premier Plus Credit Card referral link, I would be very grateful. Thank you!
Number 1. I’ve had to call MR to correct other types of errors, and, when it is clearly their error (i.e. not something open to interpretation), a 10k bonus showed up my statement. I think it is a courtesy.
One vote for theory #1. Thanks for your thoughts.
If it is a courtesy, it’s not from MR. Chase made an adjustment due to its mistake. MR doesn’t see these points until Chase sends them over.
I vote for theory #3. The newest offer is for 30k points, which is what I got.
Interesting theory :)
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It happened to me, too. I believe I responded to an ad that I would receive 50,000 points for upgrading to Premier Plus, but I only received 10,000 points. I am researching this before I call MR. I know I wouldn’t have responded for an ad only offering 10,000 points.
If you can find the original offer, take a screenshot and send it to Chase via secure message. They should respond in a few hours and tell you that they will match to that offer. You should receive the difference in points on your next credit card statement.