Good morning everyone.  A few weeks ago, I wrote this post: PSA: Check Existing Airline Confirmations for Cancelled Flights a Few Days Before Travel.  In that post, I talked about checking existing flights to make sure your flights weren’t cancelled.  Then yesterday, I had a similar situation regarding my Lihue (LIH) to Maui (OGG) Hawaiian Airlines flight.  Even though the flight was not cancelled, there was a schedule change of more than 1.5 hours.  Schedule changes happen, I’m not (that) mad about that, but what really annoys me is when I do not receive an email alert regarding the schedule change.  How difficult is it to send an automated email about a schedule change?

Let me back up a little bit and explain how I found out about this schedule change.  Every Tuesday morning, Southwest Airlines sends out an email about their latest sale.  I then check all my existing Southwest Airlines flights for price drops (pretty rare these days) and rebook any flights that drop in price.  I usually only check Southwest Airlines, but I decided to check all my upcoming flights to see if there were any schedule or routing changes.  When I checked this Hawaiian Airlines reservation, I was surprised to see the 1.5+ hour schedule change.  I immediately called Hawaiian Airlines to see if they could move me to an earlier flight because I am connecting to an Alaska Airlines flight from Maui (OGG) to Oakland (OAK) and this schedule change made my connection very tight.

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