Good morning everyone. My friend Stefan @ Rapid Travel Chai asked me on Twitter about the US Bank FlexPerks $25 airline allowance and the subsequent reimbursement process. Since I could not find a recent post detailing the reimbursement process, I decided to write this post. In the past, I wrote How to Book Airfare with US Bank FlexPerks, which shows the entire searching and booking process. One of the cool perks of booking airfare with US Bank FlexPoints is that you get a $25 airline allowance for each “award” booking. On the US Bank FlexPerks Credit Card landing page, it says that baggage fees, in-flight food and drinks are eligible for reimbursement, but when you look at the terms and condition, there are no specific items included or excluded from the benefit.
PSA: FlexPoints are the currency issued by the FlexPerks program. Don’t get confused!
7 FlexPerks Travel Rewards Cardmembers may receive up to a $25 airline allowance with each redeemed airline award travel ticket. Cardmembers who redeem FlexPoints for award travel may be credited up to $25 on a future statement for Qualified Purchases made using their FlexPerks Travel Rewards Card with the airline carrier providing award travel flight. “Qualified Purchases” are any purchases made with your FlexPerks Travel Rewards Card that post to your account under the airline carrier providing your award travel flight between the dates of your award travel flight. Cardmembers must call Cardmember Services at 877.978.7446 to request a statement credit within 90 days of a Qualified Purchase. Once the request is approved by Cardmember Services, the Cardmember will receive a statement credit within 4 to 6 weeks for the amount of the qualified purchase, up to $25. U.S. Bank does not have the ability to control how a merchant chooses to classify their business and therefore reserves the right to determine which purchases qualify for allowance. You may redeem allowance for Qualified Purchases only if the outstanding balance of your account is below its revolve limit and if your account is open and in good standing under the terms of your Cardmember Agreement. Once you or we close your account for any reason, your allowance may be forfeited.
Let me try to summarize the entire process in 4 steps:
- Redeem US Bank FlexPoints for airfare through the FlexPerks Travel Rewards website
- Bring your US Bank FlexPerks Credit Card on your trip and purchase items from the airline
- Within 90 days from the date the charges post to your US Bank FlexPerks Credit Card, call 1-877-978-7446 and request a statement credit up to $25
- Your statement credit will post within 4 to 6 weeks of the previous call
Here is my timeline of events, starting from the beginning. I redeemed 20,000 US Bank FlexPoints for a $395 United Airlines roundtrip flight from SFO to DEN on August 10, 2015.
My SFO-DEN United Airlines flight was on September 11, 2015, and my return DEN-SFO United Airlines flight was on September 14, 2015.
During my outbound SFO-DEN flight on September 11, 2015, I purchased 3 items onboard:
- 1 cheese and cracker snack box – $7.99
- 1 can of Heineken – $8.99
- 2 packs of Haribo Gummy Bears – $7.98
The total price conveniently came out to $24.96 and all three charges posted to my US Bank FlexPerks Credit Card on September 16, 2015.
After the charges posted to my US Bank FlexPerks Credit Card, I called 1-877-978-7446 and told the rep that I would like my recent airline allowance purchases reimbursed. I called on or slightly after September 16, 2015. My September statement closed and I did not see the $24.96 statement credit, so I called 1-877-978-7446 again. The rep “suggested” that I pay the current credit card balance ($24.96) and wait for the statement credit to post. On October 8, 2015, I paid the $24.96 balance. Fast forward another month and the $24.96 statement credit finally posted on November 2, 2015. As far as I know, there is no way to expedite the reimbursement process. Just be patient and wait it out.
I am not sure what US Bank will reimbursement, but as long as the purchase posts “under the airline carrier providing your award travel”, you should be eligible for reimbursement. ;)
If you have any questions, please leave a comment below. Have a great day everyone!