Good morning everyone, I hope your week is going well. I have a rant to get off my chest about Etihad Guest customer service and the Etihad Reward Card app. Long story short, 2,500 Etihad Miles expired while my account was suspended and I wasted 907 Etihad Miles on a $5 Amazon gift card balance reload. I understand that the previous sentence makes no sense, but if you will indulge me, here is the complete story…
I received an email from AwardWallet on September 23, that my 2,500 Etihad Miles were going to expire in 7 days on September 30. I received a reminder email from AwardWallet a month earlier about these expiring miles, so I transferred 1,000 American Express Membership Rewards Points to my Etihad account because I *assumed* that receiving more miles would keep my current stash of Etihad Miles from expiring. Wrong!