Good morning everyone. A few weeks ago, I made a speculative Southwest Airlines booking to Lihue, Kauai for the first week of Laura’s summer vacation. I’ve seen the price of the flight drop a few times since I made the original reservation and checked for price drops every Tuesday morning (after SWA sends out their deals email). Unfortunately, when I checked the prices for this trip, I could not see the non-stop flights from Oakland (OAK) to Lihue (LIH). I started digging into the reservations and found out that the outbound flight was completely cancelled and the return flight was changed to the following day with 2 stops. I understand that this is a very uncertain time, but the part that really bugs me is that SWA did not send me an email about the flight cancellation or schedule change. I also needed to reach out to SWA to redeposit the SWA points back into my account. I will share all the details below.
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