The Hyatt Try the World gift box saga continues. You might recall the last chapter left me at my wits end! On September 25, Hyatt announced that Mark Vondrasek would be the new executive head of Hyatt Loyalty. His job would be to deepen loyalty engagement. Well, let’s just say my loyalty was surely being tested by the Try the World gift box program.  Here is the email from the Hyatt Hotels Corporate PR team:

Hi Grant,

I hope this email finds you well. I’d like to introduce myself – my name is [NAME] and I am with Hyatt Hotels Corporate PR team, as well as your main point of contact for Hyatt loyalty related items.

Hyatt has some leadership news that we’d like to share with you, in case you are interested. Please see the release below, and let me know should you have any questions.

Very Best,
[NAME]

Grant responded to the above email and responded with the following email:

Good morning [NAME], thank you for the email.

My fellow writer (Shelli) is a big Hyatt fan (and World of Hyatt Diamond Member), but Hyatt recently let her down, big time. Last week, she wrote about her experience with the Try the World boxes from Hyatt, but they left a very bitter taste in her mouth. I would really appreciate your help fixing this matter.

Have a great day.

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