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How Did Uber’s Terrible Year of PR Affect Drivers?

Uber’s 2017 was full of scandals at the corporate level, but the effect on driver morale and more importantly driver earnings, was limited. Our Uber insider, Harry Campbell, surveyed over 1,200 Uber and Lyft drivers and found out a ton of information. I think it’s interesting to know what’s going on behind the scenes, especially in a company that so many travelers utilize. Here are a few key takeaways from the survey results:

Despite a terrible year of PR for Uber in 2017, satisfaction among drivers actually went up! 58.2% of Uber drivers reported that they were satisfied with their Uber driving experience – a 9% increase in driver satisfaction from the prior year.
Rideshare drivers want a raise! Uber and Lyft drivers reported earning $16.93 per hour before expenses, but they want to be paid $25.67 per hour (a 31% increase).

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American Express Cards Will No Longer Earn 2x Membership Reward Points on Uber Rides (Effective February 1)

Good evening everyone.  I was reviewing my American Express Platinum Business Charge Card statement this afternoon and spotted this announcement.  Effective February 1, American Express Platinum cardholders will no longer earn 2x Membership Reward Points on Uber rides.  I believe this change affects all version of the Platinum Card.  I think this change has to do with the new Barclays Uber Visa Credit Card which earns 2% cash back on Uber rides.  A few months ago, Tonei wrote Lesson Learned: International Uber Rides Do Not Earn 2x Membership Reward Points, but international Uber rides haven’t earned 2x Membership Reward Points in a long time.  I looked all over my statement but could not find any more information about this announcement.

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Lesson Learned: International Uber Rides Do Not Earn 2x Membership Reward Points

Buenos dias everyone. I was looking at my Membership Rewards account recently and noticed that although I have used Uber many times in Mexico City over the past couple of months, I only had a couple of credits for bonus Membership rewards points. After some further digging, I realized that I was actually missing a lot of the Membership Rewards points I expected: over the past year or so, I’ve put $869 in Uber charges on my Membership Rewards-earning cards (American Express Business Platinum and my American Express Everyday), but only received 346 bonus points over that time period.

I had an idea of why these were missing, but I reached out to American Express via web chat anyway. The agent said they would file a ticket for me and someone from the Membership Rewards department would call me in a few days. In the meantime, I decided to do some research.

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Use Pre-Tax Commuter Benefit Debit Cards to Pay for Uber Pool & Lyft Line Rides to/from Work

Good afternoon everyone, I hope you are having a great weekend. I was making changes to my Uber and Lyft account this weekend by setting my US Bank Cash Plus Credit Card as the default payment method since that credit card now offers 5% cash back for public transportation (including Uber and Lyft for Q2). While I was doing that, I noticed that the Uber app had Commuter Benefits as a payment method. I have a Commuter Check Prepaid Debit MasterCard through my work that allows me to use pre-tax dollars to pay for public transportation to and from work. If you have a similar commuter benefit card, you can add that card to your Uber app by clicking the payment tab, selecting Commuter Benefits and entering your card information.

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A Cheap Day in Bogota, Colombia (Monserrat, Funicular, Roasted Corn & Uber Rides)

Good morning everyone, I hope you all had a great weekend. Before I go on, I wanted to give a quick shoutout to all the people who attended my SF Travel Hackers weekend meetup in SF on Saturday – it was great to talk to all of you. This post is the second trip report from my recent South American trip (part 1: Aloft Bogota Colombia Airport Hotel Review (SPG Category 1 + Free Airport Shuttle)). In this post, I will show you how cheap things are in Bogota, Colombia. The current exchange rate as of February 13 is 1 US Dollar = 2,878 Colombian Pesos (You can round up to 3,000 to make the math simpler in your head).

1 USD to Colombian Peso

During our time in Bogota, we took 2 Uber rides. The first ride was from the Aloft Bogota Hotel to Montserrat (one of the highest peaks in the city with a great view of the city) and the second from somewhere in town back to our hotel. The first Uber ride was 12,300 Colombian Pesos (~$4.27 for a 35 minute Uber ride) and second Uber ride was 11,000 Colombian Pesos (~$3.82 for a 19 minute ride).