Good afternoon everyone, I hope your day is going well. 2 days ago, I wrote My New Chase Marriott Rewards Premier Plus Credit Card Arrived & Upgrade Offer Discrepancy. In that post, I told you that I accepted a 20,000 point upgrade offer to upgrade from my old Chase Marriott Rewards Premier Credit Card to the new Chase Marriott Rewards Premier Plus Credit Card. But when I got the credit card and confirmed with the rep that my upgrade offer was 20,000 points, the rep told me that my account only showed a 10,000 point upgrade offer.
After that call, I sent Chase a Secure Message (SM) with the screenshots of the 20,000 point upgrade offer. Shortly after that, I received a response. My 20,000 point upgrade offer “will be honored” (I would hope so, since that is why I upgraded), after my first purchase. To get the 20,000 point upgrade offer, I had to make 1 purchase. After that purchase posted, I was told to reply to the Secure Message “to claim the offer.”






