Good afternoon everyone. I had an issue with Plastiq recently and reached out to their customer service team. I am very happy with the Plastiq customer service team and wanted to share my experience with you. Long story short, I was targeted for a Plastiq promo in May. Since I hadn’t used a Mastercard to make a payment with Plastiq in a while, I was targeted for this promo. I could get a 1% fee when I scheduled 3 payments of up to $2,000 each. The standard fee for using a credit card on Plastiq is 2.5%, so only paying 1% was a good deal. Unfortunately, the 1% fee was not working on my account, so I ended up contacting Plastiq’s customer service for help.






