Good morning everyone, I hope you had a great weekend. Back in December 2022, Laura and I were both impacted by the Southwest Airlines travel disruption. I filled out the online form, provided our alternative travel receipts (we ended up flying Alaska Airlines instead of Southwest Airlines), and then received this Southwest Airlines confirmation email with our case number. That was back on December 30, 2022, and I expected to hear back from Southwest Airlines sometime in January.
On January 4, we did receive 2 emails regarding Southwest Airlines Gesture of Goodwill 25,000 Point Award Codes (which I wrote about here), but we didn’t hear anything about our case number through the end of February. Since the email below does not have an email address that you can respond to, I submitted another request with Southwest Airlines and asked for a status update on our case.