Good morning everyone, I hope your Father’s Day Weekend is going well.  A few months ago, I wrote Wells Fargo Discontinues Temporary Debit Cards & ATM Access Code Feature (Effective April 1).  And last year, I wrote Wells Fargo Discontinues Instant Issue Debit Cards Effective November 30.  In today’s post, I have a few more Wells Fargo changes to cover (some old and some new), including TTY/TDD phone numbers being retired, document copy fee, ATM balance inquiry fee / ATM transfer fee, and updated statement and fee period ending dates.

Effective March 5, 2021, 3 dedicated telephone / telecommunication phone numbers (800-877-4833, 800-419-2265, and 800-600-4833) for the deaf (TTY / TDD) are now retired.  This sounds like bad news for customers who rely on those 3 phone numbers to communicate with Wells Fargo.  It says that Wells Fargo does accept relay-assisted calls, but I am not sure if that is a suitable alternative option to the retired TTY / TDD options.

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Good morning everyone, I hope your weekend is going well.  I just reviewed my recent Wells Fargo checking account statement and noticed this “Important Account Information” section at the bottom of my statement.  “Effective on or after November 30, 2020” (strange way of wording this change), you will no longer be able to request Wells Fargo Instant Issue Debit Cards or Wells Fargo Business Instant Issue Debit Cards.  After November 30, if you need a replacement debit card (if your current debit card was lost or stolen), you can no longer get a temporary debit card at a Wells Fargo branch – you will need to use the Wells Fargo app or call Wells Fargo (1-800-869-3557) to request a replacement debit card.  Once your request is submitted, your replacement debit card will arrive via mail in 5-7 days.

I don’t usually use or carry my Wells Fargo debit card (but I do have it saved in my ApplePay Wallet), but this is obviously a negative change if your Wells Fargo debit card is you only form of payment.  If your debit card is lost or stolen, you will need to wait 5-7 days (or however long it takes for your replacement debit card to arrive in the mail) which could be an eternity if you need your debit card to pay for items.

I haven’t tried this in years or at Wells Fargo, but I think if you show up at a branch with your driver’s license and provide verification information, you should be able to withdraw cash from a bank teller (YMMV with this tip).

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